28 trainings found in this domain
This FormActions™ teaches you how to develop and effectively manage the perception surveys to capture the authentic voice of your customers. You will learn how to build the relevant questionnaires, to collect …
This FormActions™ allows you to master the methods and tools to gather accurate and relevant to the needs and expectations of your customers. You will learn how to design surveys and interviews targeted, analy…
This FormActions™ will guide you step by step to achieve effective internal audit processes and procedures related to the customer relationship. You will learn how to assess compliance, the appropriateness and…
This FormActions™ enables you to understand and interpret the fluctuations in the quality of the customer relationship, identifying precisely the factors causing the differences. You will learn how to use key …
This FormActions™ teaches you how to design an evaluation grid clear, objective and aligned to your standards of customer service. You will be able to identify the key criteria to measure the actual quality of…
This FormActions™ gives you the keys to structuring an effective system to track customer interactions-advisor, in order to identify the strengths, gaps and areas for improvement. You will learn how to use gri…
This FormActions™ you the tools to design and pilot perception surveys that capture accurately the authentic voice of your customers. You will be brought to structure questionnaires and impactful deeply analyz…
This FormActions™ shows you how to accompany your clients to become self-sufficient thanks to the tools and digital channels.. You will learn how to facilitate access to services, reduce the stresses that dire…
This FormActions™ shows you how to organize and manage effectively the course of clients supported by your advisors.You will learn how to optimize each step of the customer contact, enhance satisfaction, and p…