28 trainings found in this domain
This FormActions™ shows you how to convert the dissatisfied customers or detractors in the real ambassadors of your brand. You will learn how to restore confidence, strengthen the satisfaction and loyalty of y…
This FormActions™ shows you how to identify and effectively resolve the points of friction that hinders your customers. You will learn to improve the customer experience, enhance their satisfaction and loyalty…
This FormActions™ shows you how to collect, analyze, and effectively use customer feedback throughout their course, to continually improve the products, services and experiences. It focuses on the integration …
This FormActions™ allows you to create a culture centered on the employee-customer, reinforcing the commitment of the teams at each stage of the customer experience. It promotes the alignment of behaviours and…
This FormActions™ aims to update the knowledge of the advisors and to strengthen their core competencies to improve the quality of customer service. It combines a convenient updates with dynamic exercises to b…
This FormActions™ accompany you in the mastery of the methods and tools necessary to effectively manage the projects evolution of digital tools, or commercial offers. You will learn how to plan, coordinate sta…
This FormActions™ guides you to manage in real time the flow of calls or customer contact, especially at peak activity, in order to ensure an optimal allocation of resources, reduce the waiting time and mainta…
This FormActions™ teaches you how to reliably predict the flow of activity (traffic forecast) and to schedule the assignment of advisors, in order to optimize resources, ensure the quality of customer service …
This FormActions™ This training will guide you to identify and develop the key moments (Moments of Truth) and strategic places of the customer experience, to improve every interaction and reinforce the positiv…