Map and simplify the customer experience in your organization

This FormActions™ teaches you how to map precisely the course the clients within your organization, to identify points of friction and streamline interactions, in order to offer a customer experience more seam…

2 days

Designer and optimize key processes of the Customer Relationship

This FormActions™ - by-step guide for designing and optimizing key processes of the customer relationship, in order to improve operational efficiency, enhance customer satisfaction and create an experience tha…

2 days

Set up and run a committee client in your company, the 7 levers on which it is necessary to listen to the customer

This FormActions™ supports you in the creation and animation of a committee customer, by revealing you the 7 key levers to capture the voice of customers, strengthen their commitment, and to guide the strategi…

2 days

Develop the Repository Client Unique

This FormActions™ supports you in the creation of a Repository Client is Unique, a centralized tool and structured, covering all the essential information about your customers. You will learn how to collect, h…

2 days

Set the item key and build the skills CX within your organization

This FormActions™ accompany you in the identification of key positions related to the customer experience (CX) and in the development of skills essential for these roles, in order to structure a successful org…

2 days

How to deploy and manage a customer culture within the organization?

This FormActions™ will guide you to create and maintain a customer culture strong within your organization, through the use of all the employees around the values and practices centered on customer satisfactio…

2 days

Appropriating the 7 P's of service experience to propose an approach to create value for the customer

This FormActions™ allows you to control the 7 P's of the service experience (Product, Price, Place, Promotion, people, Process, physical Evidence) to develop an innovative approach and consistent that creates …

2 days

Measure KPI's and drive the performance review CX

This FormActions™ guides you to identify, track and analyze key performance indicators (KPIS) related to the customer experience, in order to effectively manage the performance review, adjust actions and ensur…

2 days

Develop the strategy and define the goals CX

This FormActions™ you in the design of a strategy focused on the customer experience (CX), by setting clear and measurable objectives to meet the expectations of customers, to enhance their satisfaction and cr…

3 days